Metro admits mistakes were made when a full train was sent towards possible track fire

“Some of the most concerning things we heard on those audio files is that as a direct result of the chaotic atmosphere in the ROCC during the events of December 10, is that the use of checklists and strict adherence to procedure, what we call procedural discipline, seemed to go out the window,” he said. “And as a result, a bad situation was made worse.”

After completing an internal review, Metro said it has already taken immediate corrective actions and identified specific areas where additional training and supervisory oversight are required.

“We work in a safety culture, and we look for opportunities to improve after every incident,” said Metro spokesperson Dan Stessel. “So we are going to stay focused on what I believe we and WMSC share: the goal of having the safest Metro we can possibly deliver for our customers and employees.”