Ep.25 Why don’t workers use reporting systems?

Topics:

Discomfort with non-technical topics. Why some people are seasoned users of reporting systems. Pride in being a fixer. Feedback loops in reporting systems. Questioning the value of given instructions. Why qualitative data can be helpful.

Quotes:

“If people were very seasoned users of the reporting system, we’d want to really understand, ‘how did they become seasoned users?’ ”

“A lot of professionals: That’s where they derive their professional pride, from being able to fix problems.”

“[Reporting systems] are complex sociotechnical constructs.”