Safety Culture in the News

Safety Culture in the News

Munson Healthcare Manistee Hospital medical assistant honored for 'Speaking Up'

Munson Healthcare Manistee Hospital medical assistant honored for ‘Speaking Up’

MANISTEE — The Michigan Health and Hospital Association’s (MHA) Keystone Center honored Munson Healthcare Manistee Hospital’s Erin Warman with the quarterly MHA Keystone Center Speak-up! Award July 10.

The award acknowledges individuals or teams in MHA Keystone Center Patient Safety Organization (PSO) member hospitals who raise concerns about healthcare quality and safety and prevent potential harm to patients or staff.

Warman, a medical assistant working in Manistee Hospital’s provider offices, received the award for her persistence and dedication to speaking up on behalf of a patient. Warman identified a delay in medical treatment by family to a homebound patient and voiced her concerns to colleagues, senior leadership and the patient’s family.

“I simply did the right thing and spoke up for the best interests of my patient and the patient’s safety,” said Warman. “I felt comfortable speaking up because of our safety culture, and I’m happy that we avoided any harm to our patient.”