Ep. 47 Does individual blame lessen the ability to learn from failure?

Topics: Accountability in regards to safety in the workplace. The papers referenced are commentaries, instead of studies. Policy shifting to no-blame reporting systems. A Tale of Two Stories gives two narrative perspectives on one incident. Employee voice. A climate of voice vs. a climate of silence. Creating communication opportunities. How blame can be a default. Practical takeaways from the discussion.

Quotes: “ ‘Employee voice’ covers a whole range of behaviors that people can do in organizations that are discretionary.”

“Ironically, when they spoke to a number of managers…as part of the study, managers believed they were encouraging employees to speak up, but on the other hand, they’re employing all sorts of informal tactics to silence this dissent.”

“There’s so many broader forces in their organization that are seeking resolution…that if you enable an approach where an individual can be blamed, then I think that will be the dominant logic in your investigation…”