NBAA Webinar Focuses On Saying ‘No’

One of the tenets of business aviation is its versatility and flexibility, but what happens when you can’t go? The owner or principal of business aviation aircraft are typically both “hard-chargers” and highly successful, so telling a passenger that the flight is delayed or canceled is difficult. To explore how best to break the difficult news, manage expectations, and explore sensible options, NBAA recently hosted a webinar entitled “Making Tough Calls in the Interest of Safety.”

Hosted by NBAA Western regional representative Phil Derner, the webinar touched on the need to “say no,” how best to communicate those options or decisions, and the need for a strong safety culture within a flight ops organization. Panelists included Wyvern CEO Sonnie Bates and Solarius captain Brad Lindow, both holding CAM certifications.

Common themes during the presentation were to present a unified message from the crew, supported by the organization; create a plan; and build upon an established safety culture.