Yeah, yeah, I know. We’re supposed to have FSQ (Food Safety and Quality) verify the line before we start. But c’mon, we could see the plastic so we just removed it and then we visually inspected all the product on that part of the line. We looked everywhere for the other missing piece. We didn’t find it, so somebody probably found it not knowing what it was and tossed it out. We radioed for someone for FSQ about five minutes ago and no one came. We did what we needed: Stopped the line, found the foreign material, and now we’re running again. We only have an hour of production left and we’re almost done filling this order.”
As the operations supervisor was telling me this, I could feel my entire body become agitated. My blood began to boil, and I had to bite my tongue to avoid saying unkind and unhelpful words.
It wasn’t the first time we’d had foreign material on that line that week. And to top it off, it was the same supervisor telling me they knew the FSQ Team had to be part of foreign material incidents, yet the supervisor decided the situation wasn’t important enough to follow the written SOP on handling foreign material that we all signed off on earlier in the month in an attempt at streamlining the process to be easier to execute. I’m not sure what made me angrier—the fact we were having this conversation again or that this type of conversation always got under my skin. How was it I was blowing a gasket while the supervisor thought it was no big deal?
It all seemed to come down to a difference in beliefs. A difference in attitudes. A difference in the actions taken when no one is watching. This situation is showing the food safety culture of the organization, and everyone nearby is seeing it. This isn’t uncommon—these every-day moments are displays of the food safety culture within our organizations. These moments are an opportunity to create a new story around food safety culture.